Testimonial

Samy Layouni – Minute Pharma

14 April 2025

Minute Pharma revolutionizes medication logistics with Everest

1. Client presentation

💊 Minute Pharma, a key player in medication delivery in France

Founded in 2017 by Samy Layouni, Minute Pharma is a company specializing in last-mile logistics for the healthcare sector.

The company offers delivery solutions adapted to all players in the medication distribution chain:
✅ Pharmaceutical laboratories
✅ Wholesale distributors
✅ Pharmacists
✅ Healthcare and social care institutions

Present in the 50 largest French urban areas, Minute Pharma offers services ranging from express delivery within one hour to providing couriers on a daily basis.

2. Challenges encountered

🚛 Offering a smooth and reliable experience in a highly regulated sector

As a healthcare player, Minute Pharma must meet strict requirements in terms of traceability, confidentiality, and service quality.

Before adopting Everest, several major challenges limited the company’s efficiency:

  • ❌ A poorly optimized tool, not allowing for a smooth customer experience.
  • 📍 A lack of traceability, crucial in a sector where delivery tracking is essential.
  • ⚠️ Rigid customer notifications, not adapting to the specific needs of each stakeholder.
  • ⏳ Complex management of deliveries and invoices, slowing down the work of operational teams.

“We needed a solution that offers a comprehensive customer journey and experience. Everest emerged as the best option.”
— Samy Layouni, CEO, Minute Pharma

3. The implemented solution

⚡ Everest, a platform designed for the requirements of the medical sector

In September 2020, Minute Pharma chose Everest to digitize and streamline its last-mile logistics.

Actions implemented:
✅ Rapid deployment of the tool despite a complex and regulated sector.
✅ Implementation of complete traceability, with real-time tracking of each delivery.
✅ Advanced notification customization, allowing communication to be tailored to each client.
✅ Optimized management of missions with a clear interface for couriers and dispatch teams.
✅ Automated invoicing, reducing administrative burden.

“Everest is a machine made by industry experts. The tool is highly optimized, extremely fluid, and perfectly adapted to our sector.”
— Samy Layouni, CEO, Minute Pharma

4. Results achieved

🚀 More efficient logistics and enhanced customer tracking

Since adopting Everest, Minute Pharma has significantly improved its efficiency and service quality for its customers:

✔️ Ultra-precise real-time tracking, ensuring perfect traceability of deliveries.
✔️ Simplified mission management, with couriers equipped with the Everest application for instant status updates.
✔️ Better customer communication, thanks to customizable notifications according to the needs of each stakeholder.
✔️ Operational time savings, with streamlined processes and automated invoicing.

“All our couriers use the Everest application, they change statuses in real-time, and on the dispatch side, we have perfect traceability.”
— Samy Layouni, CEO, Minute Pharma

5. Conclusion and perspectives

With Everest, Minute Pharma has digitized its logistics, optimized its delivery tracking, and strengthened its customer experience.

🎯 Next step? Continue to refine traceability and process automation to adapt to changes in the healthcare sector.

💡 Do you also want to make your deliveries more reliable and automated? Contact us to discover how Everest can transform your logistics management.

    


    

	

	    


    

		

		

						

				
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