François Mayaud – Diligo

Diligo propels urban cycle-logistics with Everest

1. Client presentation

🚲 Diligo, the booming cycle-logistics

Created in 2020 by François Mayaud, Diligo is a company specializing in urban logistics with two-wheeled cargo bikes. Based in Paris, it aims to expand to other cities in the coming months.

What sets Diligo apart? A hybrid and innovative approach, combining two models:
✅ Route delivery from a Hub
✅ On-demand delivery from partner stores such as Leroy Merlin, Galeries Lafayette, or Truffaut.

To support this rapid growth and structure its activities, Diligo needed a reliable, scalable, and all-in-one logistics tool.

2. Challenges encountered

🚛 A need for agility and a comprehensive tool to grow

From its inception, Diligo analyzed all solutions available on the market, including internationally (India, United States, Canada). No TMS met all the company’s needs.

The main challenges encountered:

• ❌ Absence of an all-in-one tool: most solutions only covered part of the process (dispatch, billing, tracking…).
• ⏳ Lack of automation: customer order taking needed to be integrated directly into the platform, which was not offered elsewhere.
• 📊 Complex fleet management: tracking the real-time activity of all couriers and dispatchers became a headache as the team grew.
• 🌍 Scalability: Diligo wanted to prepare its expansion to new cities, requiring a solution capable of managing several establishments simultaneously.

“We benchmarked all the solutions on the market, even abroad, and Everest was the only player offering a truly all-in-one tool.”
— François Mayaud, Founder, Diligo

3. The implemented solution

⚡ Everest, a comprehensive and scalable management tool

After an in-depth market study, Diligo chose Everest for its modularity and ability to constantly evolve.

Actions implemented:
✅ Integration of customer order taking directly into the Everest interface, without the need for external development.
✅ Implementation of intelligent dispatch, at the core of the company’s operations, allowing optimized delivery management.
✅ Automation of billing and courier management (transmission of invoices to deliverers in one click).
✅ Deployment of real-time customer notifications (SMS and email) with courier geolocation and personalized tracking link.
✅ Multi-city management: Everest developed a new feature allowing Diligo to structure its geographical expansion.

“With Everest, everything is integrated: order taking, dispatch, billing, courier management… It makes our lives incredibly easier.”
— François Mayaud, Founder, Diligo

4. Results achieved

🚀 Accelerated scaling and controlled growth

Thanks to Everest, Diligo has grown in two years from 1 to 21 cargo bikes and is preparing to scale up to 50 and then 100 vehicles.

Concrete benefits:
✔️ Enormous operational time savings thanks to the automation of time-consuming tasks.
✔️ Improved customer experience with real-time notifications and transparent tracking.
✔️ A scalable tool that adapts to Diligo’s needs without additional cost for each new feature.
✔️ Expansion-ready management with integrated multi-city management, facilitating the opening of new markets.

“We’re ready to scale with Everest. As a logistics startup, it’s exactly what we need.”
— François Mayaud, Founder, Diligo

5. Conclusion and perspectives

By adopting Everest as its central tool, Diligo has been able to structure its activity, accelerate its growth, and calmly prepare its expansion to new cities as early as 2023.

🎯 Next step? Deploy its model in other urban areas while continuing to optimize its operations with Everest.

💡 Do you also want to digitize and structure your logistics activity? Contact us to discover how Everest can support you.