Features

Personalized Notifications
Deliver a customer experience that lives up to your brand!

Improve your customer experience with notifications and relieve your customer service

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Delivery tracking and ETA

Offer real-time tracking of the delivery person's position

Is your customer service team under pressure from customers worried about the status of their order? Send real-time tracking of the driver's location and ETA to reduce the number of incoming calls.

  • Operational data
  • Customer data
  • Agent data
White label notifications

Notify customers on your own behalf

Want to offer a more personalized customer experience? Send notifications tailored to each customer using automatic tags, in the format you want (email, SMS) and, above all, in your colors thanks to white labeling

  • SMS notifications
  • Email Notifications
  • Push notifications
Returns management

Let your customers schedule by SMS their returns or redelivery

Are your customers looking for more freedom? Give them the option to reschedule their delivery time or schedule a return via a link sent by text message or email.

  • Save time for them
  • Less burden on your customer service
Internal alerts

Houston, we have a problem

Notifications aren't just about providing information to your customers. They're also a great way to provide your teams with the right information at the right time to be as responsive as possible.

  • Risk of delay alert
  • Mission failure alert
  • Late payment alert
What you should know

What do you have to gain from taking care of the customer experience?

Every organization is different, but here are some examples of quantifiable improvement shared by our clients.

Increase customer satisfaction

Our customers find that by proactively informing recipients in real-time via notifications and tracking links, they reduce inbound calls and increase satisfaction. Recipients feel reassured and are more likely to order their deliveries again.

Strengthen your brand image

With white-label notifications, our clients can communicate under their own visual identity, strengthening their brand image. End customers perceive a polished experience, while associating these quality services directly with the company that serves them.

Increase the success rate on first attempt

By offering recipients the ability to track their delivery via a simple link, our customers significantly reduce the rate of first-time delivery failures, which helps build customer loyalty while saving valuable resources.
Also read

To learn more about the customer experience for delivery

Discover our articles, downloadable content, and customer cases dedicated to the issue of customer experience in delivery.

Notifications : pourquoi c’est devenu un enjeu majeur de l’expérience client durant une livraison ?

Maîtrisez les notifications de livraison pour transformer l'expérience post-achat et fidéliser durablement vos clients.

Read article

Suivi en temps réel vs. notifications par statut : quel modèle choisir pour vos livraisons ?

Téléchargez notre guide pratique pour apprendre à configurer des notifications percutantes

Read article

Discover the testimony of Lisa Nakam, Director of JONAK

Learn how JONAK delivers a premium customer experience with notifications via Everest.

See the case
FAQ

Do you have a question?
We probably have the answer here

Everest automatically generates a unique link that you can send via email or SMS to the recipient. This link allows your customers to track the location of their package in real time, with precise information on the estimated delivery time. This enhances their experience by providing complete transparency.

Yes, Everest allows you to send white-label notifications. You can integrate your logo, colors, and style so that every communication is fully aligned with your visual identity, strengthening brand loyalty and recognition.

In the event of a failed delivery, Everest sends the recipient a link, allowing them to easily reschedule a new delivery attempt or arrange a pickup. All this can be done in just a few clicks, without the need for calls or manual coordination. It's a simple and effective way to ensure a better customer experience.

Absolutely! If a delivery is likely to be delayed, Everest lets you instantly notify the recipient via SMS or email. These proactive notifications build trust with your customers by showing them that you're transparent and considerate of their time.

Yes for push and email notifications. However, SMS notifications are charged €0.08 per SMS credit used. The limit for an SMS credit is 140 bytes, which corresponds to a maximum of 160 characters. You can check the number of bytes using character counting tools like this one.

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