Chirine et Dylan – Pickup Courrier

Pickup Courrier structures its expansion and improves its customer tracking with Everest

1. Client presentation

🚲 Pickup Courrier, a key player in cycle-logistics in Bordeaux and beyond

Created by Chirine and Dylan Poirier, Pickup Courrier is a cargo-bike courier company that stands out for its commitment to clean and efficient urban logistics.

The company is not limited to food delivery, but works with a wide variety of clients:
✅ Florists, wine merchants, architects, lawyers, dental prosthetists
✅ Last-mile parcel distributors, in partnership with DHL

Their recognition in the sector has led DHL to integrate bicycles into their distribution routes, making Pickup Courrier a reference player in Bordeaux.

Today, the goal is to expand the business nationwide, while structuring their organization to meet growing customer expectations.

2. Challenges encountered

🚛 Managing growth and structuring a national expansion

With the increasing number of customers and delivery flows, Pickup Courrier had to address several challenges:

• 🔄 A lack of standardization in operations, with an artisanal organization based on exchanges by email or phone.
• 📍 A need for visibility for customers, who wanted real-time tracking of deliveries.
• 📦 A national expansion difficult to structure, requiring a solution to manage multiple cities and interconnect operations.
• 🔗 Flow consolidation, to standardize processes and ensure consistent service quality across the entire network.

“Before, we managed everything manually: by email, by phone, by sending messages. But with the current volume, it’s no longer possible.”
— Chirine, President of Pickup Courrier

The main challenge was therefore to digitize the organization of deliveries and structure the expansion without losing efficiency.

3. The implemented solution

⚡ Everest, a key tool to centralize operations and facilitate expansion

To address these challenges, Pickup Courrier chose Everest to streamline delivery management and facilitate national deployment.

Actions implemented:
✅ Automation of customer tracking, with a real-time dashboard replacing the old manual exchanges.
✅ Dispatch optimization, allowing efficient assignment of deliveries to couriers without administrative overload.
✅ Implementation of multi-establishment management, facilitating collaboration with logistics partners in other cities.
✅ Standardization of processes, ensuring a consistent customer experience nationwide.

“Thanks to Everest, our customers finally have real tracking, total transparency on their deliveries. It has changed our way of working.”
— Dylan Poirier, Chief Executive Officer, Pickup Courrier

4. Results achieved

🚀 Smoother logistics and structured expansion

Since integrating Everest, Pickup Courrier has been able to professionalize its management and accelerate its development:

✔️ Considerable time savings by eliminating manual exchanges and automating information transmission.
✔️ Better customer tracking, with a clear interface and real-time tracking.
✔️ Facilitated expansion, with multi-city management allowing coordination of multiple service providers under a single platform.
✔️ Standardization of services, ensuring the same quality of service throughout France.

“Everest allows us to open multiple cities and interconnect our services with other courier companies. We can finally offer a national service with unified processes.”
— Chirine, President of Pickup Courrier

5. Conclusion and perspectives

With Everest, Pickup Courrier has structured its organization, improved its customer tracking, and laid the foundations for an effective national expansion.

🎯 Next step? Continue to deploy the multi-establishment model and strengthen its presence in new cities.

💡 Do you also want to structure and digitize your logistics activity? Contact us to discover how Everest can transform your delivery management.