Features

Customer area
Give your customers autonomy!

To allow your customers to place orders, track their shipments and find their invoices independently.

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Place an order

Offer an interface for ordering delivery online

No more unwanted calls, emails, or shared spreadsheets to send you order requests. Your customers can place orders themselves from their customer area, individually or in batches using CSV import.

  • Manual creation
  • Creation by csv import
  • Quotes
  • Online payment by credit card
  • Recurring billing
Track your orders

Provide real-time, white-label tracking

In their personal space, your customers can follow the progress of their orders or the position of delivery people in real time without having to contact you.

  • More autonomy for your customers
  • Fewer calls for you
  • Better satisfaction
Access your invoices

Invoice tracking made easy

In addition to being alerted when new invoices are issued, your customers can also find them in their personal space and download them independently.

  • Email notifications
  • Centralized access to your invoices
PoD Management

Less dispute with proof of delivery history

The statuses and proof of delivery captured by your agents are automatically archived for complete transparency with your customers.

  • One-click access to PoDs
  • Reduction of disputes
  • Better confidence in your services
What you should know

What do you have to gain with a customer area?

Every organization is different, but here are some examples of tangible improvement shared by our clients.

An operational time saver for your business

No more back-and-forth with your customers to retrieve information or respond to follow-up requests. With the customer area, your customers can place their own orders, track the progress of their deliveries, and directly access their invoices and proof of delivery. Fewer exchanges, more efficiency.

An optimized and more autonomous customer experience

By giving your customers access to all their key information, you're delivering a seamless, modern experience. No more contacting you to check the status of a delivery or retrieve an invoice. The autonomy offered by the customer area boosts their satisfaction and loyalty while reducing the pressure on your customer service team.

Better management of everyone's access and roles

Each client company can manage its own users and define specific permissions: who can order, track deliveries, access invoices or proof of delivery. This flexibility is ideal for companies with multiple contact points, such as logistics, accounting, or administrative teams.
Also read

To learn more about customer experience

Discover our articles, downloadable content and customer cases dedicated to the issue of tracking and customer experience in delivery.

Espace client vs. service client réactif : quelle est la meilleure solution pour informer vos clients ?

Les transporteurs doivent offrir un suivi fluide via un espace client en libre accès ou un service client réactif (téléphone, chat).

Read article

Pourquoi fournir un espace client en marque blanche à vos clients est essentiel ?

Dans un marché ultra-concurrentiel, proposer un espace client en marque blanche est un atout clé pour une entreprise de livraison. Il ne s’agit pas seulement d’un outil fonctionnel, mais aussi d’un puissant levier de fidélisation et de différenciation.

Read article

Discover the testimony of Maité Galou, founder of Licorne Express

Find out how Licorne Express improved its management by providing its customers with a professional customer area for placing orders and tracking invoices.

View the case
FAQ

Do you have a question?
We probably have the answer here

Absolutely, you just need to add the login link to your customer area on your site and you can even customize the login URL if you wish.

Yes, you can determine whether your clients must pay to create a job or, on the contrary, let them create as many jobs as they want and then invoice them at the end of the month, for example. You can even apply one rule for some and another for others by specifying the billing type within their client file.

Once logged in, users see the status of their current orders, status updates and associated proof of delivery directly in their customer area.

If you give them access to mission tracking then yes, they will be able to see the position of the agents in charge of their orders.

Absolutely. Each company can assign specific roles to its users: some will only be able to track orders, others will only be able to place orders or view invoices.

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Interested in offering a customer area?
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Discover how Everest can help you better manage your deliveries and gain insight into your operations.

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