Transport management has become a strategic issue for logistics, distribution, and e-commerce companies. In 2025, a good TMS (Transport Management System) no longer simply plans routes: it must be intelligent, connected, automated… and customer exper…
In a context where speed and transparency are essential, transport companies must guarantee their customers smooth access to tracking information. Two approaches stand out: setting up a **customer portal** allowing autonomous access to data, and a **…
Delivery is a key factor in the customer experience, whether for the general public (B2C) or professionals (B2B). However, expectations differ widely between these two segments. While final consumers primarily seek speed and flexibility, businesses e…
If you manage a delivery business, you definitely know the term **dispatcher**. This role, essential in organizing logistics flows, has established itself as a pillar of the transport sector. But how has this profession evolved? How has it integrated…
