Sébastien de Sousa Lemos – Eagles
Eagles Courses optimizes its deliveries and gains efficiency with Everest
1. Client presentation
🚛 Eagles Courses, a key player in delivery services in the Île-de-France region
Founded over 10 years ago by Sébastien de Sousa Lemos, Eagles Courses is a transport company operating in Île-de-France. It covers a wide spectrum of services, ranging from cargo-bike delivery in urban areas to car or truck deliveries for longer journeys.
With 35 full-time couriers on permanent contracts, Eagles Courses handles 400 deliveries per day, working with sectors as diverse as luxury, medical, legal, and specialized logistics.
The company’s strength? A personalized and reliable service, based on team loyalty and customer trust.
2. Challenges encountered
📉 Increasing productivity and meeting new customer expectations
While Eagles Courses has been able to adapt to market changes, several challenges still limited its efficiency:
- ⏳ Manual and time-consuming route organization, requiring several hours every morning.
- 📍 Limited delivery tracking, while customers demand real-time transparency (courier location, tracking of delivery stages).
- 📑 Complex billing and statistics management, making it difficult to analyze costs and performance.
- 🚀 A need for internal digitization to save time and optimize resources.
“Today, customers want to know everything instantly: when we pick up, when we’re on the way, when we’ve arrived, if there’s a problem… We can no longer afford to have vague tracking.”
— Sébastien de Sousa Lemos, Founder, Eagles Courses
The challenge was therefore to improve internal management while meeting customer tracking expectations.
3. The implemented solution
⚡ Rapid deployment and a tool adapted to Eagles Courses’ needs
After thorough research, Eagles Courses chose Everest to digitize its operations and gain efficiency.
Actions implemented:
✅ Ultra-fast deployment: in two days, the solution was operational for all teams.
✅ Route optimization: integration of the new optimization tool, allowing deliveries to be organized with one click and reducing planning time by several hours.
✅ Improved customer tracking: Everest offers total visibility on deliveries, with automatic notifications and real-time tracking.
✅ Intuitive mobile application: couriers use a simple and fluid interface, designed by logisticians for logisticians.
✅ Automation of billing and reporting: simplification of administrative management for better performance control.
“The mobile application is really fluid and very easy to use. When a tool is designed by industry professionals, it makes all the difference!”
— Sébastien de Sousa Lemos, Founder, Eagles Courses
4. Results achieved
🚀 Considerable productivity gain and improved customer experience
Since adopting Everest, Eagles Courses has been able to:
✔️ Reduce route planning time by 1 to 2 hours every morning thanks to automated optimization.
✔️ Improve customer satisfaction by offering transparent and precise tracking of deliveries.
✔️ Gain operational efficiency by digitizing order taking, dispatch, and billing.
✔️ Simplify the daily life of couriers with an intuitive and optimized mobile application.
“The route optimization tool has literally changed our lives. The time saved is incredible!”
— Sébastien de Sousa Lemos, Founder, Eagles Courses
5. Conclusion and perspectives
By adopting Everest, Eagles Courses has reached a new level in its digitization, reducing internal workload while offering a more efficient service to its customers.
🎯 Next step? Continue to optimize operations and develop new logistics services thanks to the innovation brought by Everest.
💡 Do you also want to gain productivity and improve your delivery management? Contact us to discover how Everest can transform your business.
Deploy its model in other urban areas while continuing to optimize its operations with Everest.
💡 Do you also want to digitize and structure your logistics activity? Contact us to discover how Everest can support you.
